Support
Need help with CareMed Rides℠? We're here for you.
Email Support
For account issues, ride problems, billing questions, or anything else.
support@caremedrides.comWe typically respond within one business day.
Frequently Asked Questions
How do I request a ride?
Open the CareMed Rides app and sign in. On your profile page, tap Request a Ride Now to book an immediate pickup, or use the scheduled ride form to choose a future date and time. Enter your pickup location, destination, and any relevant details.
Can I bring a companion to my appointment?
Yes. When submitting a ride request, check the Companion box to indicate that a companion will be traveling with you. Your driver will be informed in advance.
How do I track my driver?
Once a driver accepts your ride, the CareMed Rides app shows a live map with your driver's location and an estimated arrival time. You'll also receive push notifications as your ride status changes.
What if my driver hasn't arrived?
Check the live map in the app for your driver's current location. If there's an issue, contact your organization's dispatcher or email us at support@caremedrides.com.
How are fares calculated?
Fares are based on distance and time using the rate schedule established by your organization. Your organization's administrator can confirm the applicable rates.
How do I sign in with Google or Apple?
On the sign-in screen, tap Continue with Google or Continue with Apple. Your account is linked to the email address on that provider. Your organization must have enrolled that email address before your first sign-in.
How do I delete my account?
Email us at support@caremedrides.com with the subject line "Account Deletion Request" and the email address on your account. We'll process your request within 30 days and confirm by email.